The following services and facilities are a must have for the Chinese luxury market:

  • China Union Pay facilities at front desk and gift shops
  • Wechat
  • Free internet access or Wi-Fi
  • Consider employing Chinese speaking reception staff
  • Chinese-language signs
  • Signage at the front desk
  • Fast check in and check out
  • Chinese-language welcome kits in the rooms
  • Kettle, jasmine & green tea, chopsticks and Chinese teapots in rooms
  • Robes & in-room slippers
  • Chinese-language welcome letter, business fact-sheet, local map, menus and brochures
  • Provide Chinese options on the room service menu
  • Breakfast items such as congee and dim sum
  • Mini bar items such as instant noodles or rice
  • Woks and rice cookers in self-catering accommodation
  • Check-in forms in Chinese and English
  • Smoking rooms, or advice on where to smoke, in Chinese language
  • Chinese power adaptors
  • Chinese TV channels and newspapers
  • Other customised services: ┬ámailing & couriering
  • Twin bedding configuration options